Home2 Suites by Hilton Shenandoah The Woodlands

This is the best hotel I ever stayed at! They are very clean and customer service was amazing. They provide complimentary bottle water, coffee and snacks upon arrival.

Their rooms were very spacious. A lot of room. The room we had had a kitchen in it. The service was great. Breakfast was amazing. Overall, it's definitely a great location. They do have a main event right next door to it. In multiple restaurants also right across the street.There is a mall

Great location. Hotel has way above average amenities compared to other locations in the area. Front desk seems understaffed...we stood waiting around for the front desk employee to assist us - they were busy in the back so additional staff may help. Housekeeping staff is great! Breakfast was way better than the other location in the area. Nice sized pool! Would stay again!

This hotel is great except when you take the tag off to have your clean, the housekeepers don't come until 6 pm to clean it. Imagine leaving the room at 5 am, request for a cleaning and you are back around 4 pm, it still isn't clean. Plus, I left my trash near a trash can by the elevator, right next to the housekeeping closet that trash stayed there for 2 days. Is there something wrong with that?

The room was really clean and even smelled nice! The workout room was well equipped and good sized. There are washers and dryers available if you need to do laundry. The location is close to restaurants and some shopping. The only negative is there wasn’t conditioner in the shower.

UPDATE: Spoke to the hotel manager today and while I was not given the refund I was initially promised by Hilton CS, he did send us a credit for 1 free night at a future Home2 stay. The conversation was very respectful and considerate, and he is the only reason I am updating this review. Hilton corporate CS is awful, but at least this manager was willing to listen and offer a real solution. If this hotel was strict about the quiet hours, they could certainly have a 5-star rating. The room itself was clean and the bed was comfortable. Original Review: (1 star) Heed the low reviews, and do not waste your money here. I always stay at Home2, but this one is an absolute mess. Absolutely no respect for quiet hours, fire alarm going off at 5am, you will get zero rest here. I checked out 1 day early after 3 terrible nights there (after speaking to the Honors customer service hotline) and they assured me I would get a refund for that last night. 3 weeks later and multiple calls back to customer service and the hotel itself, and still no refund. The worst part is that every time I call in I have to tell the same story over again because the rep claims there are no notes in the system from my previous calls. I'm a handful of stays from gold status, but this will be my last stay with Hilton. There are too many great hotel chains to choose from to put up with this nonsense. Stay far away from this awful hotel.

We need not stayed one night and I booked directly by calling the hotel. They were very helpful when booking. The hotel was so clean. The bed was perfect for me. We loved the free coffee and water in the rooms. The water temp and pressure in the shower was great compared to lots of hotels. I’ll definitely stay at this chain again. The breakfast was great only complaint is they needed more than one waffle maker bc we had to wait a long time to use it.

The rooms are clean and well stocked with amenities. The employees were very professional!